Policies and Forms
Nondiscrimination Statement
El Paso Transportation Authority is committed to ensuring that no person is excluded from participation in, denied the benefits of, or subjected to discrimination under any program or activity on the basis of race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964.
How to File a Complaint
County of El Paso Community Services
Language Assistance Services
ETA RIDER CODE OF CONDUCT
Riding with ETA? Please review our Rider Code of Conduct to ensure a safe and comfortable trip for everyone.
Charter Services
Charter Service Policy
Federal regulations define Charter Service as transportation provided using buses or vans—or facilities funded under Federal Transit Acts—for a group of persons traveling together for a common purpose. Charter service is provided under a single contract, at a fixed charge (in accordance with the carrier’s tariff), and grants the group exclusive use of the vehicle or service.
Travel occurs under an itinerary that is specified in advance or modified after departure from the place of origin. This definition also includes the incidental use of FTA-funded equipment for the exclusive transportation of school students, personnel, and equipment (49 CFR §604.5).
As a recipient of Federal Transit Administration (FTA) funding, the El Paso Transportation Authority (ETA) may not provide charter service if there is a private charter operator in the service area that is willing and able to provide the requested service.
Because ETA uses federal funding for its transit operations—and to avoid any potential violation of FTA charter service regulations—ETA does not provide charter services, irregular service, or infrequent service for which a premium fare is charged, except in the following circumstances, which are exempted by the FTA:
- Government Officials (up to 80 hours annually)
- Qualified Human Service Organizations (QHSOs) serving elderly, disabled, or low-income populations
- Established agreements with private charter operators allowing the use of FTA-funded facilities or equipment
When ETA provides charter service under one of these exemptions, ETA staff must report the activity to the FTA on a quarterly basis.
If you are a Qualified Human Service Organization and wish to request charter service from ETA, you must first register and receive FTA approval prior to submitting a request.
More information and registration instructions are available through the FTA.
If ETA receives a request for charter service that it cannot provide, the request will be referred to the nearest private charter provider in the service area or directed to the FTA Charter Bus Service website for additional information on obtaining private charter services:
https://www.transit.dot.gov/regulations-and-guidance/access/charter-bus-service/charter-bus-service-regulations-0
To request service from ETA—provided the request meets the definition and exemptions outlined above—please complete the Trip Request Form and submit it via email to director@elpasotransportationauthority.org
